Experience Cloud
Experience Cloud Access
External or employee access to Salesforce processes such as request submission, when Experience Cloud is the right fit.
The situation
People outside the internal Salesforce licenses still need to submit requests, check status, or participate in a process that should live in Salesforce.
How the work is done
When it fits the process, I configure Experience Cloud access with the right sharing, pages, and Flows so external users can participate without emailing a spreadsheet.
Typical work included
- Experience Cloud site configuration for the agreed use case
- Access and sharing setup for external users
- Request or status pages tied to Salesforce records
- Notes on how to maintain the site
What this is for
- External participation happens in Salesforce instead of side channels
- Internal teams work from the same records
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